Our return policy allows for item(s) return and your choice of a full refund or replacement item(s). However, we do have a couple simple requirements for processing a return. You may want to return your order due to any of the following reasons:
|Damaged||The product is damaged in delivery|
|Defective||The product does not function as described in its manufacturer specification|
|Incorrect/wrong item||Not the product the customer ordered (e.g. wrong size or wrong color)|
|Missing items/parts||Missing items/parts as indicated in the packaging (will be borne by us)|
|Does not fit||Customer receives the size that was ordered but it does not fit|
|Website error||The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)|
Unless otherwise stated in the product description, the general requirements for returns are as follows:
In case you have opened the seal, please refer for assistance to the relevant service center indicated on your warranty card.
Please send your returned package through Pos Laju (other courier service provides are also accepted) to:No. 31 & 31A,
Shipment cost/ EMS cost for returns needs to be paid by you first.
Then after we have received the item, we will conduct an evaluation process and refund the shipment amount if your return is valid.
After you have successfully placed your order and we had received the payment, we will proceed to courier to you on the next business day. You can expect to receive your order within the next 5 business days.
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