Return & Refund Policy

Our return policy allows for item(s) return and your choice of a full refund or replacement item(s). However, we do have a couple simple requirements for processing a return. You may want to return your order due to any of the following reasons:



Damaged The product is damaged in delivery
Defective The product does not function as described in its manufacturer specification
Incorrect/wrong item Not the product the customer ordered (e.g. wrong size or wrong color)
Missing items/parts Missing items/parts as indicated in the packaging (will be borne by us)
Does not fit Customer receives the size that was ordered but it does not fit
Website error The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)

Unless otherwise stated in the product description, the general requirements for returns are as follows:

  • It is within seven(7) days from the delivery date
  • You have proof of purchase (order number, buying invoice, delivery note, bank statement)
  • The product must not fall into the non-returnable product list
  • The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it
  • The product must not have been used or installed or had any data inputted
  • All sealed items must not be opened

In case you have opened the seal, please refer for assistance to the relevant service center indicated on your warranty card.

How do I return an item?

Please send your returned package through Pos Laju (other courier service provides are also accepted) to:

No. 31 & 31A,
Jalan Flora Utama 2,
Taman Flora Utama,
83000 Batu Pahat,
Johor Malaysia.

How much will it cost?

Shipment cost/ EMS cost for returns needs to be paid by you first.
Then after we have received the item, we will conduct an evaluation process and refund the shipment amount if your return is valid.

When will I receive my order?

After you have successfully placed your order and we had received the payment, we will proceed to courier to you on the next business day. You can expect to receive your order within the next 5 business days.

No. 31 & 31A,Jalan Flora Utama 2, Taman Flora Utama, 83000 Batu Pahat, Johor Malaysia.
Tel : +607-4344 097 | +6012-7119 665 Fax : +607-4344 097
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No. 31 & 31A,Jalan Flora Utama 2, Taman Flora Utama, 83000 Batu Pahat, Johor Malaysia.
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